Judy Walcott said police later warned her to stay off the Concord gym property.
CONCORD, N.H. — A longtime Planet Fitness member says a Concord gym canceled her membership after she complained about seeing someone she believed was male in the women’s locker room near the shower area last month.
The dispute centers on Judy Walcott, a New Hampshire woman who said she raised safety concerns after an April 11 encounter at the Planet Fitness location at 89 Fort Eddy Road. Walcott said staff cited company policy, later canceled her membership and called police when she returned to the gym. Planet Fitness did not give a public comment on Walcott’s specific account, but its posted policy says transgender members may use locker rooms and bathrooms based on their self-reported gender identity.
Walcott told Fox News Digital she was at the Concord gym April 11 when she saw a person she believed was male in the women’s locker room near the shower area. She said the encounter left her shaken. “I was shaking. Like I was actually trembling because it freaked me out that bad,” Walcott said. She said she reported the matter at the front desk, where a young employee told her staff could not act because of company policy. Walcott said the employee did not check the locker room while she was there.
Four days later, Walcott said, she again raised the issue with a different staff member because she still had concerns about safety and privacy. She said the employee first appeared concerned, then said she thought she knew the person Walcott meant and described that person as a “wonderful woman.” Walcott said the conversation deteriorated and that the staff member repeatedly called her “transphobic.” Walcott said she walked away from the conversation. Hours later, she said, a gym manager called and told her the membership had been canceled for a policy violation.
Walcott said she asked what rule she had broken, but did not receive an answer. She later checked her online account and said she saw that she had been charged for another month. She also said she found a “Member cancellation or freeze form” in her account dated April 15, with a cancellation request effective May 16. Fox News Digital reported that it reviewed a copy of the document but could not authenticate it. The form’s comment field said “Nondiscrimination Trans,” according to the report. Walcott said she did not authorize the form and believes her signature was forged.
The dispute continued April 17, when Walcott said she returned to the gym to use what she believed was the rest of her paid membership. She said the manager told her the membership had already been canceled. Walcott said they argued over whether she was owed a refund and that the manager told her she would not get one before calling police. The Concord Police Department confirmed to Fox News Digital that Walcott was formally trespassed from the Planet Fitness at 89 Fort Eddy Road on April 17. Walcott said she received a warning not to return to the property.
Walcott said she had emailed Planet Fitness headquarters a few days before the encounter to ask about the company’s transgender policy but did not receive a response. She said she later contacted the New Hampshire Attorney General’s Office and planned to file a consumer complaint. Her public comments focused on the membership cancellation, the additional charge, the disputed cancellation form and the police warning. No lawsuit had been publicly announced as of Thursday, and no public agency finding had been reported in the matter.
Planet Fitness’ posted customer service and policy page says all members, including transgender members, may use locker rooms, bathrooms, showers and other sex-separated facilities based on self-reported gender identity. The policy also says clubs should maintain private changing areas wherever possible and that gender-neutral bathrooms may be made available where applicable. It says the use of a gender-neutral bathroom is voluntary. The company’s policy also says a club may ask for external evidence of a member’s asserted gender identity if a serious concern or significant doubt arises and cannot be resolved through discussion.
The same policy gives Planet Fitness staff discretion to resolve conflicts and questions under the policy. It says the company may take action, including membership termination, for violations of the policy or a club rule. A separate anti-harassment policy says Planet Fitness does not tolerate verbal or physical harassment of any member or team member for any reason and that violations by members may result in cancellation. The company’s posted mobile device policy also bars photos or videos that include anyone who has not given prior permission, and it says privacy and comfort are key concerns in enforcement.
The Concord dispute follows earlier public fights over Planet Fitness locker room rules. In 2015, a Michigan woman’s membership was revoked after she complained about a transgender person in a women’s locker room and told other members about the policy. In 2024, Planet Fitness confirmed it revoked the membership of an Alaska woman who took a photo of a transgender customer in a women’s locker room. The company said at the time that the Alaska member violated its policy against taking photos or videos in locker rooms. Those earlier cases drew national attention and political debate around privacy, safety and gender identity policies.
The current case has drawn renewed attention because Walcott said she did not take a photo or video, but only raised a complaint and asked about the rule. Her account also includes a billing dispute and an allegation that a cancellation form was submitted without her consent. The identity of the person Walcott saw in the locker room has not been publicly confirmed, and the person has not been publicly accused of a crime. Planet Fitness had not publicly released surveillance information, internal documents or a statement addressing Walcott’s claims as of Thursday.
Walcott said she is speaking publicly because she believes the policy is unfair to women who want privacy in locker rooms. “What does it take?” she said. “Are we being sacrificed in the name of inclusion?” The case remained a membership and consumer dispute Thursday, with Walcott saying she planned to file a complaint and Planet Fitness’ written policy still posted online.
Author note: Last updated Thursday, May 14, 2026.